Refund policy

Return & Refund Policy

At ownCult, we strive to provide the best quality products. Please read our return and refund policy carefully.

1. Returns
We accept returns only in the following cases:
- You received a damaged product
- You received a different size than what you ordered

To be eligible for a return:
- The item must be unused and in original condition
- Request must be raised within 3 days of delivery
- Unboxing video is mandatory as proof

2. Non-Returnable Items
- Change of mind
- Used or washed products

3. Exchange
We offer exchanges in case of size issues or damaged products.
- Exchange request must be raised within 3 days of delivery
- Product must be unused and in original condition

4. Refunds
Once your return is approved:
- Refund will be processed within 5–7 business days
- Amount will be credited to original payment method

5. Cancellation
Orders can be cancelled within 12 hours of placing the order.

6. Contact Us
For any issues, contact us at:
Email: lucky21verma01@gmail.com